Shipping policy

SHIPPING POLICY

Thank you for shopping at Petasium! We are dedicated to providing you with a curated shopping experience and ensuring your orders are delivered efficiently. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that processing time is separate from shipping time.

2. Domestic Shipping Rates and Estimates (United States)
We are proud to offer Free Standard Shipping on all orders to all states within the United States. There are no hidden fees or shipping charges applied at checkout.

* Estimated Delivery Time: 3 to 15 business days.

Please Note: Shipping times vary depending on the specific product, supplier location, and inventory availability. The specific estimated delivery window for each individual item is clearly displayed directly on its respective product page. Delivery times are estimates only and are not guaranteed. Delays may occasionally occur due to carrier issues, customs processing, or high-volume seasons.

3. International Shipping
Currently, we primarily focus on serving our customers in the United States. If you are ordering from outside the U.S. (including the European Union), shipping times may vary between 10 to 20 business days depending on your location. Customs duties, taxes, or import fees incurred in your destination country are the sole responsibility of the customer.

4. How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become active. 

If you haven’t received your order within 15 business days of receiving your shipping confirmation email, please contact us at support@petasium.com with your name and order number, and we will look into it for you.

5. Shipping to P.O. Boxes or APO/FPO addresses
Some of our shipping carriers may have limitations regarding deliveries to P.O. Boxes or military addresses. If we encounter any issues shipping to your provided address, we will contact you immediately via email to arrange an alternative.

6. Lost or Damaged Packages
Petasium is not liable for any products damaged or lost during shipping once they are transferred to the carrier. If you received your order damaged, please contact the shipment carrier or our support team at support@petasium.com within 48 hours of delivery so we can help you file a claim. Please save all packaging materials and damaged goods before filing a claim.

CONTACT INFORMATION
For more information about our shipping practices, or if you have any questions, please contact us at support@petasium.com.